Make sure you have the extension and the application installed!
Included on this page:
¶ General troubleshooting
¶ Reload the page
You can press CTRL+R/F5 (Windows) or CMD+R (MacOS) on your keyboard too instead of searching for the refresh button.
¶ Are you using the Discord app?
PreMiD does not work on the browser version of Discord, you must download the app here.
¶ Make sure that you have enabled Activity Status in your Discord app settings
User Settings > Activity Status
¶ Be sure Discord is running NOT as administrator
Really important. Discord RPC will not work if you run Discord as an administrator.
¶ Are you using a presence with settings?
Many presences (including Twitch and SoundCloud) are affected by an extension issue. This issue causes the extension to not grab the default values of settings properly.
To solve this, all you have to do is toggle the topmost setting:
¶ Restart your browser
Alt+F4 (Windows) or CMD+Q (MacOS) does a good job too. (You have to start your browser again obviously.)
¶ Restart PreMiD (Application)
¶ Reload/restart Discord
Press CTRL+R (Windows) or CMD+R (MacOS) on your keyboard or restart Discord manually.
¶ Check if you have antivirus or firewall running on your computer
Sometimes antivirus programs and firewalls are blocking applications which are creating/hosting servers or just connecting to the internet. We are using a local server to receive and pass data between our app and extension, so if you block app's ability to pass data, you probably will not be able to use PreMiD.
¶ Disable your addons
Disable all your addons and see if it works.
If yes, try to enable your addons step-by-step and tell us which addon broke PreMiD.
¶ Restarting your computer
I hope you know how to restart a computer.
¶ Reinstalling PreMiD
Sometimes there is something wrong with the files... Tutorials for the installation can be found here.
¶ Manual removal
Windows: Write %appdata% on the file explorer and delete the PreMiD folder.
MacOS: ~/users/USER/~Library/Application Support/ and delete the PreMiD folder.
¶ McAfee detected PreMiD as virus (Windows)
This is a false positive from McAfee and we have reported the issue to them,
for now you can exclude PreMiD from the scan by doing the following steps:
If you do not feel confident taking these steps, feel free to make a ticket in #support and one of our Support Agents will be able to help you out!
- Open the McAfee application and click the settings icon in the top right.
- Click "Quarantined Items" (Second from the top).
- Expand it, and click the
>icon before an item with the name "settings.dat". - Make sure the path includes "AppData\Local\Temp\PreMiD", if so select it and press restore.
- After it is restored you can close the "Quarantined Items" popup, then press the settings icon again in the top right.
- Click "Real-Time Scanning" (Third from the top).
- Expand it and click "Add file".
- Type "%appdata%" in the address bar of the File Explorer and press Enter.
- Open the "PreMiD" folder and select the "PreMiD.exe" file and click open.
- McAfee should now ignore our file, just launch our application and you should be good to go.
¶ PreMiD status bugged on Discord
Don't worry. Press the CTRL+R (Windows) or CMD+R (MacOS) keybind while focused on your Discord window to reload it.
¶ Linux troubleshooting
¶ Ubuntu/Debian based distros
If you have downloaded Discord through Snapcraft, RPC will not work. You have to uninstall the Snapcraft version by executing sudo snap remove discord on a terminal, download Discord's Linux build (or Discord Canary), then navigating to the directory you downloaded Discord to (usually $HOME/Downloads), then installing the package using sudo dpkg -i discord-*.deb.
If AppImage doesn't work, you should consider checking our other packages by this link.
¶ Arch Linux based distros
Arch Linux based distros should use AUR (Arch User Repository) package that is named premid or premid-git (WARNING: This repository builds premid from our source code.). If you don't want to install an AUR manager (yay etc.), you can check out our AppImage that is downloadable from our Linux repository.
Warning: the package in the AUR repository is not maintained by us (as PreMiD organization), but by other people.
¶ Port binding
You should know that PreMiD binds itself to the port 3020. This is necessary for the Extension and the Application communicate. If PreMiD shows you an error about this port, you should check if something is binded to the 3020 port by running sudo lsof -i:3020 or sudo netstat -tnlp | grep :3020 in your terminal. If some process is binded to it you should make sure to free the port and try running PreMiD again.
¶ PreMiD's AppImage doesn't launch at login
As we stated in our Linux repository, AppImage can't be launched at login. You can add it to autostart manually by doing these steps:
- Make a file named rc.local in the
/etcdirectory. - Open this file in your favourite editor and paste given code with changing some things:
#!/bin/bash
# Required to run as /bin/bash (if you use zsh etc. you can change it.)
# Example: /home/PreMiD/PreMiD*.AppImage
<directory to appimage>/PreMiD*.AppImage
exit 0
- Save file and chmod it as executable
sudo chmod a+x /etc/rc.local. - Restart your PC and PreMiD AppImage should launch at login.
¶ MacOS troubleshooting
¶ Error creating directory
If you get this error, it means that your account doesn't have Administrator permissions and you need to create folder manually by doing these steps:
- Open finder and open Applications folder.
- Right-click on blank space and click Create folder.
- To this folder assign
PreMiDname (remember about upper-cased letters). - Open installer again.
¶ That has not solved my problem
Please create a new post in #support.